We conducted a survey to see which of the scripting strategies commonly used by call centers are successful and which are ineffective.
What makes some telephone numbers more memorable than others? We talked to some brain and memory experts to find out.
Here we speak with some Google Voice business users to get their firsthand accounts and reports of the free service’s pros and cons.
There’s a huge variety of VoIP apps on the market. We’ve put together this list of our five favorite, representing the spectrum from simple to advanced.
Asterisk is free, open-source PBX software that can be programmed into a DIY business phone system. But is a DIY phone system the right choice for your business?
Answers and opinions about the coming end to the landline telephone system from three experts with backgrounds in landline, mobile and VoIP telephony.
There’s a wide variety of softphones on the market featuring a wide variety of designs. Here we present the best softphone user interfaces we’ve found.
How to identify, pinpoint the cause of and fix the most common call-quality problems that affect business telephone systems.
A look at 6 phone system features that help businesses save time on the phone, improve customer service and operate more efficiently.
Here we look at three strategies you can use to keep your VoIP telephone service up and running even if your Internet connection goes down.
Find out how US Airways enacts proactive customer service by programming their IVR to intelligently respond to customers based upon prior data analysis.
Here are seven best practices for ensuring that your automated phone greeting makes the best possible first impression on potential customers.
Here, we break down the top five considerations to keep in mind when selecting a PBX system for your small to medium-sized business.
With 45 percent of American’s now having smartphones, this article investigates some pros, cons and how-to’s of running a smaller or start-up business with smartphones.