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Recent Posts

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Survey: What Customers Really Think About Your Call Center Script

We conducted a survey to see which of the scripting strategies commonly used by call centers are successful and which are ineffective.

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Want a Memorable Toll-Free Number? Ask a Neuroscientist

What makes some telephone numbers more memorable than others? We talked to some brain and memory experts to find out.

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Google Voice: Is It Right for Your Business?

Here we speak with some Google Voice business users to get their firsthand accounts and reports of the free service’s pros and cons.

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Our Favorite VoIP Apps for Android and iOS

There’s a huge variety of VoIP apps on the market. We’ve put together this list of our five favorite, representing the spectrum from simple to advanced.

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Buy or Build: Should You DIY Your Business Phone System?

Asterisk is free, open-source PBX software that can be programmed into a DIY business phone system. But is a DIY phone system the right choice for your business?

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The Landline’s Days Are Numbered: Three Experts Weigh In

Answers and opinions about the coming end to the landline telephone system from three experts with backgrounds in landline, mobile and VoIP telephony.

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Our 5 Favorite Softphone User Interfaces (UIs)

There’s a wide variety of softphones on the market featuring a wide variety of designs. Here we present the best softphone user interfaces we’ve found.

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How to Pinpoint Call-Quality Issues in Office Phone Systems

How to identify, pinpoint the cause of and fix the most common call-quality problems that affect business telephone systems.

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6 Phone System Features Every Business Needs

A look at 6 phone system features that help businesses save time on the phone, improve customer service and operate more efficiently.

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3 Ways to Keep Your VoIP Service From Going Down With the Internet

Here we look at three strategies you can use to keep your VoIP telephone service up and running even if your Internet connection goes down.

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How US Airways Delivers Proactive Customer Service Using Their IVR

Find out how US Airways enacts proactive customer service by programming their IVR to intelligently respond to customers based upon prior data analysis.

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How to Sound Like a Fortune 500 Company With Your Company’s Auto Attendant

Here are seven best practices for ensuring that your automated phone greeting makes the best possible first impression on potential customers.

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Are On-Premise PBX Systems Best for SMBs?

Here, we break down the top five considerations to keep in mind when selecting a PBX system for your small to medium-sized business.

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Can You Run Your Business Off Smartphones?

With 45 percent of American’s now having smartphones, this article investigates some pros, cons and how-to’s of running a smaller or start-up business with smartphones.